eReplacementParts.com sells Tefal ActiFry parts online, and T-fal also lists a number of service centers on its website. This allows customers looking to have a problem diagnosed and part ordered to find a local service center.
Service centers typically choose what parts to stock and what to order when needed, so it might be worth calling to see if a particular part is available. If no service centers are located nearby, a repair expert might be able to diagnose the problem. In the United States, most Tefal products, including the ActiFry, are sold under the T-fal brand name, although some companies that sell replacement parts may use the Tefal name instead.