Common complaints about Mohawk's SmartStrand carpet include difficulty in cleaning, fading too quickly and a general lack of durability, according to ConsumerAffairs.com. Several reviewers on the website also reported having difficulty in resolving problems with the company.
Numerous reviewers reported excessive difficulty in keeping the SmartStrand carpet clean, ranging from simple pet stains that do not come out with diligent cleaning or the plastic-based fibers holding oto excessive dirt. One reviewer noted that the carpet had faded excessively after only two years, even though it was not exposed to sunlight. Several reviews reported issues with the carpet either falling apart, having poor seams or plastic fibers melting or becoming damaged due to heat from sunlight or cleaning.