Q:

What are some common problems with a Rheem heat pump?

A:

Quick Answer

Issues that might arise with a Rheem heat pump vary depending on the pump model and include problems with seals or motors going bad and low pressure and circuit board issues. Several complaints about Rheem pumps mention poor customer service problems when trying to receive service on parts under warranty.

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Full Answer

As of 2015, Consumer Affairs listed over 140 reviews of Rheem products with an overall satisfactory level below two stars. Buyers cite problems with a variety of issues large and small, from seals in piping going bad to motors breaking down within five years of service. Rheem uses contractors to service pumps still under warranty, which can further complicate the repair process. The manufacturer discourages returning defective products to the place of purchase, which also causes problems in getting repairs done quickly.

Furnace Compare lists a 34 percent recommendation for Rheem heat pumps, with 84 Very Unsatisfied reviews. Multiple reviews cite complaints about low pressure, circuit board issues, coils going out and poor customer service. Several complaints list multiple issues and poor build quality. However, Furnace Compare does list the Rheem Prestige as the fourth best heat pump of 2014.

At Amazon, models such as the HP50RH receive poor reviews based on issues such as poor water capacity and problems with the efficiency mode. Overall, reviews on Rheem products on the Amazon site appear to be positive, with many products receiving ratings higher than three stars.

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