Ply Gem customers complain that the company's windows are not durable and that their customer service experiences were incredibly poor, as of 2015. Reviewers also complain that the company provides limited warranty coverage and does not follow through with promises for repairs and replacements.
Reviewers of Ply Gem windows often complain that their newly-installed windows began to show signs of damage after less than a year despite the company's claims that its products are reliable. Multiple reviewers state that Ply Gem representatives yelled at them, insulted them or were otherwise rude. One review says that after a negative encounter over the phone, Ply Gem representatives ignored all succeeding calls despite a promise to replace the customer's faulty window. All six customer ratings on ConsumerAffairs.com give the company one out of five stars.
Ply Gem is a company that produces residential building products including windows, doors, siding, accents and fences.