Complaints about Mr. Roof services are typically isolated incidents relating to price discrepancies, poor communication and poor quality of service. Most customers with complaints state that Mr. Roof's services cost more than they should.
One customer in particular expressed several complaints about costly services and a cracked ceiling after previous Mr. Roof work. The customer states that the company placed more than the quoted number of boards on his roof, resulting in additional charges. Although Mr. Roof lowered the price of these charges after the customer complained, the customer was left with an overall bad experience.
Another customer complains about not having a guarantee that Mr. Roof actually replaced the parts of his roof quoted on the invoice. The customer states that he was told by the company to trust that they were replaced and was not given before and after pictures of the roofing work. The customer's other complaints include roof replacement taking longer than quoted, as well as poor communication and customer service.
Many customers complain about Mr. Roof's service men not arriving during scheduled appointments and repairs. Additionally, several reviewers complain that the company does not honor its warranty. Another customer explains that Mr. Roof caused damages while installing his roof, which took a long time for the company to analyze and fix.