Common complaints about Bath Fitter include delayed installations, poorly installed showers, torn walls and floors, inconvenient outsourcing of installers and high prices. Other complaints include sloppy follow-ups after installation, dangerous tubs, leakages, unhelpful managers, dishonest sales agents and poor communication.
Many customers on Consumer Affairs complain that Bath Fitter takes too long to install bathtubs and showers. Sometimes technicians take days to do piping, sealing and installation of bath fittings. There are complaints of Bath Fitter postponing installations without informing customers. Some customers complain about poor communication from technicians after a postponement.
Customers are displeased with poorly installed showers and unfinished works. There are complaints due to poor-quality pipes and faulty valves. Customers complain of torn walls and dirty surfaces after installations. Technicians leave stains on shower tubs that are expensive to remove. There are complaints about outsourcing of installation agents and repair services from third parties who take too long to respond to customers.
There are complaints for sloppy follow-ups after installation that inconvenience customers. Users complain that technicians leave dangerous tubs and hanging wires. Tubs can have leakages due to sloppy installation by outsourced technicians. There are unfriendly managers who rarely respond to customer complaints. Some sales agents are dishonest in regards to installation deadlines and warranties.