Great customer service, an on-site manager, good security, cleanliness and no vermin are listed as top attributes to look for in a self-storage facility, according to SpareFoot. Self-storage experts also list the size and price of units as top considerations.
Customer service can quickly be assessed through phone, email or in-person contact with the self-storage employees. SpareFoot says to look out for managers who do not give straight answers and have an unorganized office space.
On-site managers are ideal, both for security purposes and helping customers. An on-site manager can help customers who get locked out after hours as well as being able to alert law enforcement if there is a break-in. Cleanliness in all the facilities illustrates how much the ownership cares about the belongings of customers.
Vermin such as rats and mice can negatively affect items in self-storage, both from chewing and defecation. A good facility keeps in touch with a pest control company regularly to make sure these animals are not causing problems. It is recommended that customers ask a self-storage company how they handle pests. The other consideration is security. Customers can ask the company what security is like at the facility, how they screen their tenants and how often they have problems.