The most direct way to check specific error codes on a KitchenAid refrigerator is to contact KitchenAid by phone, email or online chat. An alternative way of understanding error codes is to have a KitchenAid representative diagnose and, if necessary, make any repairs to the appliance.
As of 2015, KitchenAid can be contacted directly by calling 1-800-422-1230 between the hours of 8:00 am to 8:00 pm ET, Monday through Friday. KitchenAid maintains these same days and hours for the live chat feature of their official website, allowing users to ask about specific codes. Additionally, KitchenAid refrigerator owners can send mail to Kitchenaid, ATTN: Correspondence Team, 553 Benson Road, Benton Harbor, MI 49022.
Owners can also have a KitchenAid representative visit their home to diagnose the error and provide assistance. Because these technicians are factory-authorized by KitchenAid, they are a solid authority to understand particular error codes. Such service may be part of the owner's warranty from the manufacturer or extended service plan from the service provider. To be covered by the warranty, the refrigerator must have been purchased within the prior 12 months, while the specific nature of the extended service plan should be verified through the listed service provider.