As of 2015, customers can get service from certified Whirlpool repair technicians by scheduling a repair appointment on the Whirlpool website. Alternatively, they can contact the service provider of their extended appliance warranty plan directly.
An item purchased by the customer within the past year is covered under the manufacturer's guarantee provided by Whirlpool. Customers should provide the original receipt for the item and then schedule the repair appointment online with Whirlpool.
If a customer's item is no longer covered by the manufacturer's guarantee but is covered under the warranty provided by an extended protection plan, the customer needs to schedule repair service with the service provider.