The Whirlpool website provides user manuals that include troubleshooting tips, allowing consumers to try the tips suggested on the manual first before contacting the manufacturer for repairs. The site also posts helpful videos about troubleshooting basic product issues, such as recognizing light indicators and other known product issues.
The Whirlpool troubleshooting guide is typically available in the Use and Care Guide under the Manuals tab in the product information. Products such as washing machines include troubleshooting tips that address typical washer or dryer problems, including fabric damage, odor and flashing light indicators.
Troubleshooting guides for Whirlpool refrigerators may tackle issues such as a noisy motor, abnormal temperature and uneven doors. The Whirlpool troubleshooting guide lists the possible causes of the problem and provides recommended solutions. The videos in the Product Help section on the Service and Support page feature step-by-step, easy-to-follow use and care instructions. The page also includes installation guides for several products, including refrigerators, washing machines and dishwashers.
The Whirlpool site also lets consumers schedule a service repair visit. The manufacturer repair service is free if the unit is purchased within the last 12 months. If the unit is out of warranty, the consumer needs to pay for the repair.