Q:

Where can you go for help if your Trane air conditioner is defective?

A:

Quick Answer

Trane lists contact information on its website for local trusted HVAC dealers in different cities within each state. These local dealers are described as Trane Comfort Specialists and can handle issues with a Trane air conditioner.

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Full Answer

As of 2015, Trane air conditioners come with a limited warranty covering the cost of replacement parts. The terms of the warranty vary from product to product, but most warranties cover the cost of the compressor, outdoor coils and internal functioning parts. Trane has a base limited warranty, typically covering the unit for five years, and a registered limited warranty, typically covering the unit for 10 years. To qualify for the registered limited warranty, the owner must register the Trane air conditioner within 60 days of installation.

Trane Comfort Specialists can be contacted for service via the local numbers listed on Trane's website; however, any licensed HVAC provider in the owner's local area can service a Trane air conditioner. Service must be performed with authorized service parts for the cost of replacement parts to be covered by Trane's limited warranty. Under terms of the warranty, Trane provides an HVAC service contractor with a replacement for any part that fails due to defects. Labor costs are not covered under the limited warranty.

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