Reviews of Samsung heat pumps are available on Furnace Compare. Based on customer reviews, the site ranks Samsung as 29th out of 69 heat pump brands as of 2015. The brand has a 33 percent rating from six customer reviews.
The negative customer reviews on Furnace Compare site continuous breakdowns, unreliability and inferior tech support. Another reviewer praises Samsung for its warranties for parts and labor and for trying to fix a technical problem in one model of the Samsung Whisper heat pump. All four Whisper models of the heat pumps are certified by Energy Star, but Samsung does not offer an alternative to the Whisper model.