As of June 2015, reviews for the X5 steam mop are online at Best Buy and Bed Bath & Beyond. Reviews on both sites include ratings based on a five-star scale. The average rating at Best Buy is four and 3.5 at Bed Bath & Beyond.
Five-star reviews at Best Buy state that the mop is lightweight, has useful attachments and is easy to fill. Negative comments state that the mop does not clean effectively and is awkward and messy. Some Bed Bath & Beyond reviewers appreciate that the mop removes old stains and cleans other household areas in addition to floors. Other people say the mop is too expensive and has flimsy construction.