Replacement parts for Andersen windows are only available from Andersen Windows and Doors. The company offers a parts catalog that is available online and in the showroom. Andersen sells more than 20,000 replacement parts, supplies and accessories, and orders ship directly from Andersen.
Andersen’s parts catalog offers replacement-part information for Andersen products produced over the past 80 years, including descriptions, dimensions and part numbers that are useful for identifying and ordering needed parts. Details for parts include grids and charts, illustrations, product details and dimensions. Visitors to the website can view the catalog and quickly and accurately locate the parts required for their Andersen products.
Andersen advises owners of its products to contact the distributor, builder or retailer who originally sold them the product. In addition, Andersen offers a direct service line for customers to speak with an Andersen professional, at 888-888-7020. Customers dialing this number can receive personalized help finding the parts they need or place a direct order for parts when calling.
When ordering from the Andersen online parts store, customers receive free shipping on orders over $50, as of May 2015. In addition, the Andersen website offers an online chat feature for personalized assistance and maintains a learning center with information regarding installation and maintenance of Andersen products.