The Moen website offers a troubleshooting page so owners of their faucets are able to fix many types of problems. The site also provides assistance for installation and maintenance tasks. Each page on the Moen site lists a typical cause, and the repair is explained.
Moen's troubleshooting page describes issues with sink, tub and shower faucets. Problems include leaks from different parts of the spout, poor water flow, a lack of cold or hot water and pulldown or pullout wands that do not deliver water properly. There is also a video that demonstrates how to replace the handle cartridge. A FAQ page under Consumer Support provides answers on topics such as extension kits, shower valve replacement, proper tools and maintenance of finish.