Reviews of Comfortmaker heat pumps can be found online at FurnaceCompare.com and YouTube. A review describing the pros and cons of Comfortmaker heat pumps can be found at QualitySmith.com.
Most of the reviews at FurnaceCompare.com tend to be negative, although there are positive and mixed reviews as well. Reviewers complain about frequent problems requiring expensive repairs, including leaking coils, wiring problems, and compressor failures. A few express difficulty finding technicians qualified to repair Comfortmaker heat pumps, and several complain of inadequate warranty provisions. Other reviewers express high satisfaction, with several explaining that problems that did occur were the result of faulty installation by a contractor.
Reviews on YouTube tend to be negative and emphasize that Comfortmaker heat pumps break down a lot and are expensive to repair. QualitySmith.com offers a mixed review. It states that Comfortmaker heat pumps are energy efficient and that some users are happy with their longevity. However, the review describes dissatisfaction by many users who paid a lot for coolant, parts, and labor or received poor customer service.
As of February 2015, the Better Business Bureau grades the manufacturer of Comfortmaker products, International Comfort Products Corporation in Lewisburg, Tennessee, an A+ on a scale of A+ to F based on 13 factors, including a history of adequately resolving customer complaints.