As of 2015, replacement Bosch water valves can be purchased from Bosch, Amazon and Appliance Parts Pros. Only Appliance Parts Pros does an automated compatibility check, matching the specific model to the correct valve.
Appliance Parts Pros has a 365-day return window, which includes a prepaid return shipping label. If an item is defective or the return is the result of an Appliance Parts Plus error, original shipping costs are refunded. Shipping costs a flat fee of $6.95, with more expensive options for expedited shipping.
Amazon has a 30-day return window. Returns have free shipping both ways if it is Amazon's error. Shipping is free if an order totals greater than $35 and is sold directly from Amazon, rather than a third party. Third-party items are subject to a similar, yet not equal, return policy. In a third-party transaction, Amazon's customer service acts as an intermediary in the return process, stepping in to resolve a disagreement.
Both Amazon and Appliance Parts Pros offer live chat to resolve any issues or address any questions. Bosch, Amazon and Appliance Parts Pros offer email and phone support. Bosch representatives are most knowledgeable of Bosch products, while Appliance Parts Pros' specialization in appliances means representatives are more knowledgeable than Amazon's.