EMI air conditioning systems are only available for purchase through the company's distribution network and the company sells them only to qualified HVAC contractors. As of 2015, the company has a dealer locator tool on its website that allows users to search by U.S. state or Canadian province.
An EMI air conditioning system uses a ductless design that connects an indoor unit to an outdoor condensing unit through a series of pipes and wires. EMI also offers a zone multi-system that allows the installation and connection of up to four indoor units in a single system. Most EMI systems can also accommodate supplemental electric heat.