Partstree parts are sold via PartsTree.com. PartsTree.com carries replacement parts for many different brands of lawn and garden equipment including Briggs & Stratton, Billy Goat, Kawasaki and RedMax. The website provides a parts number search feature to help customers easily locate desired parts.
Customers who do not know the part number can search using the model number or brand name. Partstree.com's parts inventory is organized by brand, equipment type and model. Customers can select the designated brand icon on the website's home screen and be redirected to list of lawn and garden equipment for that specific brand. Customers then select a specific equipment type category in order to view a list of the equipment's model numbers.
Customers choose the desired model number and are shown a list of the model's parts along with detailed parts diagrams. Customers then select desired parts and purchase them through PartsTree.com. Customers who have difficulty locating the model number can take advantage of PartsTree.com's customer service submission form to request assistance.
PartsTree does not offer assistance in replacing parts purchased through the website. However, PartsTree does provide customers with a list of manufacturer customer service contact numbers. The website provides customers with a 30-day return policy on all parts. Customers who return parts within 90 days of the purchase date are still given a full refund, minus a 20 percent restocking fee.