Whirlpool water heaters include an owner's manual, but customers can also find an owner's manual for their water heaters online at WhirlpoolWaterHeaters.com. Customers can visit the website directly, or click the link at the bottom of Whirlpool's main website to visit the water heater site.
Each Whirlpool water heater owner's guide includes instructions to install the water heater, directions on operating the water heater and information on maintaining the water heater. The owner's manual also includes a troubleshooting section with charts to help customers troubleshoot any issues, and a section that includes illustrations of Whirlpool water heater parts to help customers locate specific parts if repairs are needed.
Whirlpool's water heater website also includes a variety of installation and guide videos to help customers install their water heaters or troubleshoot problems on their own. The videos are divided by the type of water heater – gas or electric – instead of specific water heater models.
Customers having problems with their Whirlpool water heater can call Whirlpool's Residential Technical Assistance Hotline at (877) 817-6750, or use the website's contact link to contact the Technical Assistance Hotline via email. Customers contacting the department via email should expect a response within two business days.