Homeowners purchase Mastic siding products through local contractors supplied by wholesale distribution warehouses. Individuals search for preferred, professional contractors through Ply Gem's website after selecting a search radius and a ZIP code. Users narrow a contractor search within 10 to 100 miles of a ZIP code before clicking the Locate button on PlyGem.com.
The website produces a list of search results that includes the name of the contractor, address, phone number and the location on a map. Logos to the right of each listing indicate whether a contractor carries the Mastic Preferred Contractor designation, has a Better Business Bureau rating of 75 percent or greater, earns certain certifications and sells products manufactured in the United States. A contractor with a the checkbox to the left of the name means consumers can contact the business through Mastic's website.
To contact a contractor, individuals must input several pieces of information into contact form fields. Required fields include first name, last name, email and phone. For the address, users type in the street, city and ZIP code. Property owners select a state from the drop-down menu. The last part of the contact form includes a drop-down menu for a project type, which includes new construction or a remodel. Optional fields include a drop-down budget range, best time to contact and a blank box for comments.