The Support section on Dyson's website connects customers with downloadable manuals for Dyson products such as vacuums, fans and heaters. Customers can search for manuals by serial number or select the image that most closely matches the applicable product.
A product's serial number appears on its rating plate sticker. The serial number may contain a combination of letters, numbers and dashes. The interactive online search box only requires the first three digits of a serial number; customers do not need to enter the dashes.
The location of the rating plate sticker depends on the type of appliance. Handheld, upright and canister vacuums usually have a sticker on the main body, directly behind the bin that holds suctioned debris. Stickers may also be located on the bottom of a vacuum or behind its hose or filter. A Dyson fan has a rating plate on the base, which is typically located at the bottom of the appliance.
The Support area also contains other information about Dyson machines, including instructions regarding the maintenance of various appliances and videos that demonstrate simple repairs. Customers who have questions not answered by the website can contact Dyson via email at firstname.lastname@example.org or call the company at 1-866-MY-DYSON.