As of 2015, searching for General Electric appliances by model number can be done on the GE home page. Type the model number into the search field in the top right, and click the search icon. If the appliance is in the online database, it appears in the search results.
If the model number of the appliance is not immediately available, General Electric also has a page to help customers to find model serial numbers. Select the product type from the categories and corresponding lists presented. When a user clicks on a product type, he is taken to a page with written instructions and visual aids that indicate the exact location of the model number on the appliance. If there is more than one possible location for the model number, the page shows multiple locations. GE also notes safety precautions, where applicable.
If a user requires additional assistance, the General Electric website has a contact page linked at the bottom of the home page. The contact page includes options to send the company an email or call by phone. It also provides a self-service section where users can utilize specific links or type a keyword search into the GE Appliances Knowledge Base.