As of February 2015, repair service for a KitchenAid refrigerator can be found on the official KitchenAid website or at the Sears Home Services website. Both locations allow consumers to schedule appointments online or by calling a toll-free number.
Repair technicians employed by KitchenAid are factory authorized. Refrigerators purchased within a year prior to the date of repair service are covered by the manufacturer's warranty. In these cases, consumers must show a dated purchase receipt to the repair technician. Consumers with refrigerators that are beyond the one-year manufacturer's warranty but covered by an extended warranty should schedule service with the provider listed on that warranty. Sears Home Services also repairs other brand-name refrigerators, including Maytag, Whirlpool and Amana.