Sears Home Services is the primary nationally-authorized service provider for Kenmore ovens and other appliances. However, Kenmore's website also allows users to search for local repair and maintenance providers by zip code.
Kenmore, a Sears owned brand, started producing appliances in 1927. Kenmore appliances are exclusively sold in Sears department stores, retail outlets and online. If a Kenmore appliance is under warranty, Sears offers either free in-home repairs or over-the-phone support, depending on the warranty agreement.
When a service appointment is arranged through Sears Home Services, an e-mail confirmation is sent with a phone number and link that allow the consumer to reschedule or cancel the appointment if necessary. A day before the repair visit, an automated phone call provides confirmation. On the day of the repair, the technician calls beforehand to provide a window for the service call. If payment is required, Sears Home Services accepts cash, checks and all major credit cards, and the service comes with a 90-day guarantee.
Sears Home Services website details a list of common issues for ranges that need repair service. If the oven range is not baking, the oven igniter may have burned out. If the entire range is not working, the circuit control board is likely damaged and needs to be replaced. Shorted bake elements, bad transformers and power surges can also trigger failures.