Sears provides both drop-off and at-home Craftsman mower repair and troubleshooting, regardless of where the mower was purchased. There are also a number of troubleshooting guides online, which can help to assess mower problems and determine if the mower needs professional repair or replacement.
Sears allows customers to schedule either at-home or drop-off maintenance through its website. People can search by ZIP code to find a Sears technician to troubleshoot a Craftsman mower. The website also features reviews by other customers. An online troubleshooting guide might save a person from having to take a lawnmower in for repair, and the website's user interface allows for searching by model name or number.