Customers can contact a Keurig repair center by going through the Keurig Customer Service phone number or email form, both of which can be obtained through the company's official website. A customer can request an Authorization to Return number to ship a broken unit to a repair center.
Customers can also contact Keurig, as of 2015, by sending them mail at their postal address on 33 Coffee Lane in the city of Waterbury, Vermont, 05676. It is also possible to contact a third-party service center, such as Dieb, which is authorized by Keurig to repair its products. Dieb offers both repair and refurbishment services for Keurig machines.