As of February 2015, parts for the Smokey Mountain cooker made by Weber are available on online retail outlets such as Amazon.com. Parts can also be purchased by contacting Weber customer service.
Weber customer service can be contacted by phoning 1-800-446-1071 seven days per week, from 7 a.m. to 9 p.m. CT. Additionally, Weber can be contacted by emailing firstname.lastname@example.org or by writing to the postal address at Weber-Stephen Products LLC, 200 East Daniels Road, Palatine, Illinois, 60067-6266. Consumers can also find a dealer via the official Weber website at weber.com. Smokey Mountain cooker parts that are sold separately on Amazon.com include grates, ash shovels and cooking grids.