Replacement parts for Zojirushi rice cookers can be ordered directly from the Zojirushi website, as well as from specialty parts sellers such as eReplacementParts.com. Internet auction sites such as eBay and discount retail sites such as Amazon also sell various types of replacement parts for Zojirushi rice cookers.
To order a part from the Zojirushi website, users need to select the Shop listing from the main navigation page then click Spare Parts, as of March 2015. This leads to a page that displays all of the different appliances Zojirushi makes, including rice cookers. After selecting the Rice Cookers section, users must choose the specific model of cooker for which she needs parts. All listings for parts on the site include a picture of the part, it's model number, description and price.
As listings found on eBay are created by individuals and not a manufacturer, descriptions can often lack information about the model of rice cooker for which it was made. It may be necessary for buyers to contact the seller to inquire about the part before making a purchase, to avoid accidentally buying an incompatible part. Any returns of items purchased through eBay must be processed with the individual seller, with some sellers refusing to accept any returns at all.