Customers can find a Ducane furnace near their location by contacting Ducane customer service to locate a Ducane authorized dealer. Ducane furnaces are also available on resale sites such as eBay; however, auction inventory frequently changes.
As of February 2015, customers can contact Ducane customer service by calling 800-448-5872, Monday through Friday, from 8 a.m. to 5 p.m. EST to speak with a representative. Additionally, customers can ask Ducane to locate a dealer by filling out a form on the Ducane Air Conditioning & Heating website. Customers can also direct mail inquiries to Ducane, 215 Metropolitan Drive, West Columbia SC 29170. Customers can contact Ducane through these methods with regard to equipment already purchased as well.