The GE service and support department is the first place to call if a GE appliance stops working. The GE Answer Center can answer most questions about major appliances, help order replacement parts and schedule service.
Stores that sell GE appliances and have service departments are also an option and may provide competitive pricing. Many large chain stores, including Sears and Home Depot, have phone lines and live online chat options for troubleshooting appliance problems with a trained representative. If an appliance is under warranty, it is best to contact the retailer first. Common reasons a GE refrigerator stops cooling include built-up ice in the back of the fridge, door gaskets that do not seal properly, inadequate air clearance or an improperly adjusted temperature knob.