Hotpoint stoves can be repaired by certified GE professionals. If the stove is still within the warranty, the contact information is on the warranty documentation. The Hotpoint Support website has the same information as well as a portal to registering a new Hotpoint purchase.
If the Hotpoint stove is out of warranty, the Hotpoint Support website still allows owners to schedule repair visits, although the cost is no longer covered by the warranty. Also, other local repair shops can repair a variety of stoves, including Hotpoint models. Contacting either Hotpoint Support or a local appliance repair company starts the process of fixing the stove.