Reviews for Bob's Discount Furniture in New York and New Jersey are mixed as of 2015, with Yelp.com reviews criticizing poor customer service, misinformation and unprofessional behavior. Reviews on Customer Affairs complain of cheap quality, poor durability and bad delivery service.
However, a few Yelp.com reviews praise Bob's Discount Furniture for its wide selection, low prices and rapid inventory turnover, while a review specific to the New York location states that the manager was accommodating about compensating for poor customer service by other employees.
Customers on My3Cents.com complain about the Goof Proof Protection Plan, stating that it does not become valid until the one-year warranty expires and that Bob's Discount Furniture does not honor the plan. These assertions are backed up by various Yelp.com and Consumer Affairs reviews, who report that Bob's Discount Furniture only covers certain damages despite sales representatives stating or implying otherwise. Reviews consistently report that the Goof Proof plan does not cover normal wear-and-tear, only damage that occurs in a single incident. However, a customer service representative has reached out to contact reviewers on My3Cents.com to resolve their complaints.
Founded in 1991, Bob's Discount Furniture boasts 61 showrooms in the Northeast and mid-Atlantic regions. The company states that it is committed to selling furniture at middle-range prices as well as supporting charities and non-profit organizations. While Bob's Discount Furniture primarily sells furniture, stores also provide a selection of mattresses, pillows, protectors and similar items.