Expressing condolences at a funeral can be as simple as saying "I'm sorry for your loss" or sharing a positive anecdote about the deceased. As long as the message conveys empathy and care, cliches are often overlooked.
It is important to make clear that support is available for the mourner in his time of need. Sending flowers with a personalized note can express condolences.
While cliches are often forgiven, ones that portray the death in a positive light may offend the mourner, even though it is said with good intent. These usually include adages such as "I know how you feel" and "It was his time."