"We are so sorry for your loss," "I hope you feel surrounded by much love" and "I'm going to miss her too" are all sympathy messages that are appropriate for writing in a card, states Hallmark. Sympathy messages help those who have lost someone feel loved and supported.
"I know how you feel" and "What a terrible loss" are examples of inappropriate sympathy messages. When sending messages during a difficult time, family and friends should be careful not to undermine the feelings of the person who is grieving. Messages of sympathy should focus on condolences, offer to help and follow up some time after the death.