The Xbox website offers several customer service options. Customers can contact a Microsoft representative to discuss device-specific problems, billing issues and Xbox Live account management. Members can also read articles related to common issues, such as Xbox Live gamertag changes, password resets and privacy settings.
Customers with game consoles in need of repair may start service orders, check the status of an existing order or purchase replacement parts directly from the Xbox webisite. A searchable database of status and error codes provides additional troubleshooting information. Volunteers on the Xbox community forum also assist customers via live chat or message board discussion.