As of 2015 Hancock Fabrics sells a wide variety of different products, including crafts, sewing accessories, needlecraft supplies, sewing machines and numerous types of textiles. The company's products are available for purchase online at HancockFabrics.com and also through its network of 266 retail stores in 37 U.S. states.
Customers can contact Hancock Fabrics customer service department by calling 877-322-7427. Customer service is open from Monday to Friday, 8 a.m. to 5 p.m. CST. The company offers shipping to any location within the United States and U.S. territories, including military bases.
Hancock Fabrics was founded by Elaine and Laurence Doyle Hancock in Tupelo, Mississippi, in 1957 and is headquartered in Baldwyn, Mississippi. By 1971, when the company was purchased by Lucky Stores, it operated 81 retail stores and had 265 franchise stores. Hancock Fabrics then expanded its market with the purchase of Minnesota Fabrics in 1985. By 1992, the company was one of the seven largest retail piece-goods chains in the country, operating more than 480 stores.
In 2007, Hancock Fabrics announced that it was filing for Chapter 11 bankruptcy. As a result, it closed more than 100 stores, and it was able to come out of bankruptcy in August 2008.