As of 2015, Toys "R" Us does operate an 800 number customers can contact by dialing 1-800-ToysRUs or 1-800-869-7787. This phone number is staffed 24/7 and can be used to place an online order, inquire about the status of an order or communicate with a customer service specialist.
Aside from its 800 number, Toys "R" Us customers can also contact the company by using the live chat service on its website. The button to initiate a live chat is on the right hand side of any page on ToysRUs.com. Alternatively, customers can send an email through a form provided on the website.