The Whataburger customer survey requires a survey code found on the bottom of a receipt. In the event that the receipt does not have a code, the store code can serve as a substitution.
The Whataburger survey takes around five minutes to complete and includes one open question and a number of multiple-choice questions. These include menu items ordered, level of satisfaction with the food, and personal information such as age and gender. While the survey site does not have a mobile site to accommodate tablets and smartphones, it still runs reasonably well on these platforms as of 2015. The length of the survey may increase slightly on these devices, however.
The reward for completing the survey is a coupon for a free Whataburger with the purchase of large fries and a large drink. Customers cannot combine this promotion with any other offer.