As of August 2015, reviews specific to Storm8 customer support are all negative. Customers who feel cheated by gem traps or harassed by other players report that customer support suspends the accounts of upset patrons rather than discussing the concerns.
Storm 8 averages 2.5 out of 5 stars on Yelp.com. Most users leave positive comments about the product itself.
The Better Business Bureau gives Storm8, Inc. an A+ rating but reports that the business is not accredited by the BBB. The BBB has closed 82 complaints against Storm8 in the last three years, 15 of which were closed in the last 12 months.