As of 2015, customers can receive technical support for XBox 360 by chatting with Microsoft Support at Support.Xbox.com, posting on the community support forums at Support.Xbox.com, or tweeting @xboxsupport.
When customers visit Support.Xbox.com, they can follow the prompts to answer a series of questions about their devices and current issues. The site provides guidance and answers to many of the most common Xbox 360 problems.
The Xbox 360 support section also includes an error code search tool, live chat with community volunteers, repair instructions and warranty information. Users can create a Microsoft account to save device information and track inquiries.