Authorized service centers listed on the Mattel and Fisher-Price websites offer Power Wheels replacement parts.. To maintain the safety standards of the popular, ride-on vehicles, the centers must install many of these parts.
Between the hours of 9 a.m and 6 p.m. EST, operators are available for referrals or to answer questions about batteries and chargers. As of 2015, dial 1-800-348-0751 or click the "chat" button on the Mattel website to connect. With over 350 centers nationwide and two locations in Canada, most consumers have a service center within driving distance. The centers can also help with recalls and safety alerts.