"Candy Crush Saga" is available as a free download on the Apple App Store, Google Play, Amazon Appstore and Windows Phone Store. Device compatibility varies between mobile platforms. Players with unsupported mobile devices can play the game on Facebook or King.com through a desktop computer.
"Candy Crush Saga" from the Apple App Store requires Apple devices that run iOS 6.0 or later versions. These include the iPhone 4S, iPad 2, iPad Mini, the fourth-generation iPod Touch and later models. The game doesn't work on jailbroken iOS devices. The Android version of the game requires at least a device that runs Android OS 2.3, supports the OpenGL ES 2.0 graphics specification and has an ARMv7-based processor and 320-by-480 display resolution. The Windows Phone Store only lets players who have Windows Phone 8 or 8.1 devices download the game.
If the game suffers from intermittent freezes and crashes, players should try restarting their devices, resetting the game and installing game and system updates to fix the issue. In addition, players are encouraged to connect the game to Facebook, because doing so allows them to save their game progress and continue where they left off when they use a different mobile device. In addition, connecting to Facebook allows players to restore their progress after reinstalling the game.