TruHearing runs a program that helps members buy hearing aids from leading brands at affordable prices. It has over 3,100 locations nationwide to give members easy access to its services. As of 2015, members have a 45-day money-back guarantee should the TruHearing service fail to meet their expectations.
To use the TruHearing service, a person needs to be a member of the program and use hearing professionals within the network. TruHearing has partnered with different providers to let patients gain easy access to their services. New members are given free batteries and a repair warranty for their hearing aids.
A person looking to join the program first has to schedule an appointment to sign up for the program and get answers to her questions. She selects a TruHearing professional near her and meets the professional to take a hearing test. During the meeting, the provider seeks to find out how hearing affects her lifestyle and what options she has. The provider recommends hearing aids basing on the results of the test. When a member is ready to make a purchase, TruHearing requires a 50 percent deposit of the total purchase price. The cost includes three follow-up visits within the first year of joining the program.