LensCrafters conducts eye examination, provides frames, prescription glasses and prescription sunglasses for all ages. LensCrafters uses computerized prescription tools, such as Mylook and Lenssimulator, to design customized lenses and frames.
Eye care services at LensCrafters include an Accufit digital measurement system that enables crafting of lenses to a tenth of a millimeter. Additionally, LensCrafters uses a virtual mirror application to enable eye patients choose the right frames. An online tool also enables users to select a frame that matches their personal styles and the shapes of their faces. LensCrafters further sells a collection of eyeglasses and frames from top designers, such as Ralph Lauren, Ray-Ban, Oakley and Armani. It sells contact lenses from leading suppliers, such as Freshlook, Acuvue, Durasoft, Focus and Air Optix.
LensCrafters makes customized prescription lenses from its on-site labs, thus reducing waiting time. The eye specialists use information gathered from the eye exams to craft personalized lenses. Depending on the prescription and special finishes required, designing lenses may take one day or even an hour. At LensCrafters, it is also possible to reuse frames from other designers if they are in a good condition. As of 2015, LensCrafters offers after-sale services such as a 30-day money back guarantee on unsatisfactory purchases and a one-year breakage-protection guarantee.