Many reviews of It's Just Lunch's matchmaking service are negative as of 2015. Some people have called the service a scam, and It's Just Lunch is facing a class-action lawsuit from former clients.
It's Just Lunch is a matchmaking service for young professionals. The service promises to provide participants with appropriate matches. Many of the service's customers have written negative reviews on sites such as Yelp. Some customers have stated that their matches did not fit the criteria they had outlined. For example, customers have reported that they were matched with people who did not speak the same language. Customers have also stated they were matched with individuals who were married or who were not of the desired age.
The initial cost of membership is $1,000 for three months, and members are told they receive three matches. A full-year membership costs $2,500 and provides members with 10 dates. Some customers have said It's Just Lunch failed to offer them the expected number of dates. It's Just Lunch told "The New York Times" that the terms of the initial membership are "three dates or three months, whichever comes second."
Those who have requested refunds have only received partial ones, according to user testimonials published by "The New York Times."