Reviews for the GreatCall 5Star Urgent Response Medical Alert Device are generally positive, but there are a few negative reviews. Many reviewers on Amazon.com mention that the device is easy-to-setup and the service representatives respond quickly in case of an emergency. However, several reviewers complain that the device does not hold charge, while others mention poor network coverage.
Many reviewers mention that the GreatCall 5Star Urgent Response Medical Alert Device operates as advertised, with minimal or no problems. Many reviewers also say that the device is lightweight and can be worn on the neck or used as a key ring.
As of 2015, the GreatCall 5Star Urgent Response Medical Alert Device receives four out of five stars on Amazon.com, with many reviewers saying they would recommend it to friends and family. Other reviewers mention that the service agents are very friendly and offer help with both medical and non-medical emergencies. Others also say that the device is affordable and that the monthly fee is reasonable.
Several reviewers complain that the GreatCall 5Star device has a short battery life, with many having to charge it every day. There are also several complaints that the device is not waterproof, making it useless in case an accident happens in the bathroom. A few reviewers complain of poor coverage, and some returned the device after a few weeks.