When contacting a nurse hotline, callers can ask advice on preventive health, sick children, emergency room help, medication and self-care tips. Nurses can also advise on symptoms, first aid and educational wellness information, states Henry Ford Health System and the U.S. Department of Veterans Affairs.
All other questions should be pertaining to primary care medical concerns that are not emergencies. An emergency situation should be resolved by calling 911 or an urgent care clinic, notes the U.S. Department of Veterans Affairs.
Health Partners outlines other appropriate questions for a nurse answering a call line, which include asking about physicals, immunizations, health maintenance and pap smears. Callers can also inquire about pre-operative physicals and well-child check ups. It is not completely necessary to prepare questions before calling the hotline, as the support nurse typically tries to determine the problem and review the symptoms, as noted on the websites for various popular 24/7 nurse hotlines such as Evergreen Health and CareSource. The nurse also helps determine whether you should go to an emergency room, see a physician, visit an urgent care clinic, or remain at home. According to CareSource, a nurse can also help you create a list of questions to ask your doctor.