As of 2015, free online counseling is available 24/7 from trained volunteers through 7 Cups of Tea, as the official website explains. TheHopeLine is another online resource that provides people in need with trained listeners in whom they can confide 24/7. Trained HopeCoaches are available to chat with registered users online, via phone or over email free of charge, explains TheHopeLine.
Volunteer mentors on 7 Cups of Tea are called listeners, notes the website. Before becoming a listener, a volunteer must complete an online course that psychologist Glen Moriarty developed to provide training in compassionate communication. A site visitor looking for someone to talk to can request to connect with the first available listener, or he can specify a particular listener from whom he wishes to receive counsel. The site offers a comprehensive list of all listeners in the 7 Cups of Tea community, featuring each listener's picture, the age group that listener usually counsels and a blurb about why that person decided to become a listener.
TheHopeLine is a part of the Dawson McAllister Network, explains The HopeLine. After registering for an account, a site visitor can request to speak with a HopeCoach in an online chat, over email or on the phone, depending on which option makes him feel most comfortable. An individual who requests to talk via email receives an email mentor of the same gender, and he can discuss his feelings, struggles and thoughts with the mentor for as long as he wishes free of charge.