Talking to a nurse online or on the phone for free typically requires the member ID of the patient, per the websites for Johns Hopkins US Family Health Plan and Wellmark Blue Cross Blue Shield. Users may have to log in to the member portal using a username and password, or provide a membership ID number to gain access to a nurse.
The Johns Hopkins USFHP makes nurses available via online chat and phone 24 hours a day. To speak with a nurse online, the user must provide his name, date of birth, ZIP code, member ID and sex. Users are asked to provide the main reason for the online chat and to state whether they're experiencing symptoms at the time of the chat. They must also agree to the terms and conditions for using the Nurse Chat service, according to Johns Hopkins USFHP. The Johns Hopkins USFHP makes nurses available to discuss symptoms, home treatments, medications and side effects, and local physicians and hospitals; they can also recommend when to go to the doctor or the emergency room.
Wellmark Blue Cross Blue Shield also lets members talk to registered nurses around the clock. Nurses can provide resources to understand a recent diagnosis, explain side effects of medication, assess symptoms and discuss treatment options, including surgery, explains Wellmark.